Terms & Conditions

Legal Entity

Card Carnival is a UK registered company. The company's registered address is: Card Carnival, 11 Avenue Terrace, Westcliff-on-Sea, Essex, SS0 7PL ('we', 'us' or 'our') is the supplier of the products ('Products') available on cardcarnival.co.uk ('our site')

Acceptance of terms

By using cardcarnival.co.uk you agree to be bound by these terms and conditions.

These terms and conditions (together with the documents referred to in them) tell you the terms and conditions on which we supply Products to you. Please read these terms and conditions carefully and make sure that you understand them before ordering any Products from our website. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Card Carnival reserves the right to update these terms and conditions at any time.

Trade Marks

Card Carnival's trademarks and trade address may not be used in connection with any product or service that is not Card Carnival's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Card Carnival. All other trademarks not owned by Card Carnival or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Card Carnival or its subsidiaries.

Copyright

This website and its content is copyright of Card Carnival © 2024. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download content for your personal and non-commercial use only
• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Pricing and Availability

All prices are stated in British pounds. Please note you are responsible for complying with local tax laws. Card Carnival reserves the right to change Product prices and information without prior notice.

All Products are subject to availability.

Eligibility

By placing an order through cardcarnival.co.uk, you represent and warrant that:

(a) you are legally capable of entering into binding contracts;
(b) you are at least 18 years old;
(c) are the holder of a valid debit/credit card;

Payment

Card Carnival uses SQUARE to process payments. This secure merchant is independent and will never disclose your payment details to us.

Your contract with us

After placing an order, you will receive an e-mail from Card Carnival acknowledging your payment. Please note this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail stating that the payment has been processed and that your Products have been dispatched (‘Dispatch Confirmation'). The contract between us (‘Contract') will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

Product information

Card Carnival has made every endeavour to ensure photographs, dimensions and Product descriptions represent our Products as accurately as possible. In some instances there may be a slight variation in appearance and colours of the actual Products due to the production process, the lighting in which they were photographed or your computer's monitor settings.

Shipping

Card Carnival aims to deliver all mainland UK orders within 5 working days using Royal Mail's postal service. Larger orders may not fit through a standard letterbox so it is likely that if you are not in to receive the items in person Royal Mail will leave a card explaining how to rearrange delivery. Sometimes due to unforeseen circumstances such as severe weather or during busy times like Christmas, deliveries may take a little longer. If you have not received your delivery within 7 working days, please contact us on info@cardcarnival.co.uk

Please note that any import duties and taxes are your responsibility.

For more informtation about our shipping policy, see our delivery policy

Risk and Ownership

The Products will be at your risk upon our delivery to the carrier.

Legal ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. Legal ownership of the Products will immediately revert to us if we refund any such payment to you.

Our Refunds Policy

We really hope you love your Card Carnival products. If you are not entirely happy please notify us on info@cardcarnival.co.uk You must return your unwanted Products for a refund within 10 working days from the day you received the Products. The Products, including their original packaging, must be returned "as new" in a saleable condition. For all returns and refunds please obtain a proof of postage certificate from your Post Office as we cannot refund products damaged or lost in transit. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of the Products in full. Unfortunately we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.

Damaged Products

Every Card Carnival is thoroughly checked before it's posted but if, in the unlikely instance, you do receive faulty Products please contact Card Carnival on info@cardcarnival.co.uk within 48 hours of receipt of your delivery letting us know whether you would like an exchange or a refund. We recommend you inspect your Products as soon as they arrive. It is important when returning Products that you obtain a proof of postage as we cannot refund items lost in transit. If you return a defective Product to us:

(a) and you have elected for a refund. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us; or
(b) and you have elected for an exchange. We will examine the returned Product and will notify you of your exchange via e-mail within a reasonable period of time. We will usually dispatch the exchange to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to an exchange.

We will refund the any reasonable costs you incur in returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.

Confidentiality

Personal information supplied to us is confidential and will never be made available to a third party. We use SQUARE to process payments. This secure merchant is independent and will never disclose your payment details to us.

Legal

THIS SITE IS PROVIDED BY Card Carnival ON AN "AS IS" AND "AS AVAILABLE" BASIS. Card Carnival MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Card Carnival DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Card Carnival DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Card Carnival ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Card Carnival WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any Products, services or information available through this website meet your specific requirements. This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Notices

All notices given by you to us must be given to Card Carnival at info@cardcarnival.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Written Communications clause above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such email was sent to the specified e-mail address of the addressee.

Consumer Rights

As a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. To cancel a Contract, you must inform us by email. You must also arrange to have the Products delivered to us as soon as reasonably practicable "as new", packaged in a saleable condition, at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This provision does not affect your statutory rights as a consumer.

Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Severability

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the nonexclusive jurisdiction of the courts of England and Wales.